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Canoe Trip Bookings Affected By Coronavirus (COVID-19)


First Published 31st March 2020


Updates:

  • 23rd May 2020
  • 28th May 2020
  • 30th May 2020
  • 4th June 2020
  • 10th June 2020
  • 13th June 2020
  • 18th June 2020
  • 30th July 2020
  • 10th September 2020



We sincerely hope this message finds you & yours well, and that you’re finding a way through this incredibly difficult time.

If you’re Already Booked we hope the information below will be helpful.

Not Booked Yet? Click Through Here for reassuring COVID-19 flexible options.


Here at Canoe2 we’ve been following government guidance throughout. This has led to the temporary closure of our Canoe Shop & Meeting Room at The Boathouse at Rushden Lakes. Our Canoe Hire, Short Breaks, and Pedalo Hire have now all re-opened and our 2020 season runs until September 28th.

EXISTING BOOKINGS:

From 20th June onward, we expect most trips to run as booked, subject to minor time changes and the government distancing guidelines in place at that time. Again, we will be in touch with you directly, to either confirm that everything is as booked, or if any changes are required.


“COMFY CAMPING” BOOKINGS:

Due to the impact of COVID-19, amendments to some Comfy Camping Bookings are unavoidable this year, particularly for larger groups. Many bookings remain unchanged, but where changes are absolutely necessary, free upgrades to alternative accommodation will be offered, and/or change of date options. Where necessary, we’ll be in touch to let you know of any changes and options as soon as we have some clarity. Rest assured we are determined to ensure a wonderful trip for you & yours to enjoy & make some positive memories of these challenging times!


GENERAL:

We’ve worked really hard to make trips happen within a COVID-19 Secure environment as per government guidelines, and without compromising our pre-existing safety procedures, briefings & equipment in any way.

We will continue to follow all guidelines to, as always, ensure the safest possible experience for you, as well as keeping all Canoe2 staff & partner organisations safe, still maintaining our professional & relaxed environment.

These times have been, and continue to be challenging to all, and we look forward to seeing you soon and helping you get away from it all.

Find an outline of our COVID-19 secure procedures HERE. Safer: for you, for us, for everybody.

As a small family run business, following a path of working with you, our customers, to arrange postponement, and/or free accommodation upgrades where relevant, is an essential way forward, ensuring you get your time on the water, and supporting the community of rural suppliers that help make our trips happen. We thank you for your support in this, and we are pleased to be offering a small range of options and great flexibility…

For bookings impacted by COVID-19 related restrictions:

- If postponement has been necessary, let us know as soon as you have an alternative date in mind, and we’ll check availability. We are currently making dates available to the end of our season, 28th September 2020. Rest assured though, if required we will postpone your trip again, into 2021 where possible if you prefer.

- Or, choose to cancel, and we’ll send you Canoe2 Gift Vouchers to the value of your booking. These will be valid to the end of the 2022 season and can be used by yourself, or anybody you choose to give them to.

- If you don’t think you’ll get together as a group again for your trip, just let us know and we’ll send separate gift vouchers to members of your group to make their own plans


Please take care during these testing times and stay safe. Click Through Here to view the current government guidance on social distancing.


Find an outline of our own COVID-19 secure procedures HERE. Safer: for you, for us, for everybody.


We look forward to seeing you on the river!


Richard & Ian

Ian Blackwell & Richard Nelson

Co-Founder Directors

Canoe2

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